/ Pricing
Open source core, supported when you need it.
Run Epistola yourself for free or choose a support plan for managed hosting, SLAs, and dedicated guidance.
/ What you can engage us for
Our services come in four parts
The software itself is free to use; you never pay for the right to run Epistola. What you can engage us for is professional service around the platform. We don't advertise fixed prices — we tailor to your situation.
Source code stewardship
The structural maintenance of Epistola: security updates, bugfixes, releases, dependency updates and architectural oversight. Includes access to the public roadmap and a vote in prioritisation. This is the foundation under everything else we offer.
Set out in an SMA
Support
Professional support and lifecycle management for organisations that host Epistola themselves — at a level that matches how business-critical the platform is for you.
Set out in an SSA · requires an active SMA
Template Health Check
Continuous quality monitoring of your document templates. Every new or changed variant is analysed automatically on language, accessibility and Epistola best practices, keeping the Health Score current.
Optional · requires an active SMA
Professional services
Implementation and migration guidance, training, template conversion, consultancy (including architecture, security and GZAC advice) and development on request. What we build on request goes upstream: no private forks, no exclusive functionality.
Optional · requires an active SMA
/ Our agreements
SMA, SSA and SLA
We work with three separate agreements, so it is always clear what each one covers — and who is responsible for what.
SMA
Platform-wideSoftware Maintenance Agreement
Source code stewardship: the structural maintenance, security and continuity of Epistola for the entire ecosystem — security updates, bugfixes, releases, dependency updates and architectural oversight. Participants also get access to the public roadmap and a vote in prioritisation.
SSA
You hostSupport & Services Agreement
Professional support and lifecycle management for organisations that host Epistola themselves: support through our ticket system and by phone, upgrade guidance, security incident handling, proactive monitoring and a periodic service review.
SLA
We hostService Level Agreement
Availability and uptime commitments for environments we host ourselves. An SSA deliberately carries no uptime guarantee for your own infrastructure — that guarantee belongs to an SLA, and it applies only where we run the environment.
Using the open-source software freely requires none of these agreements. An SSA is always entered into alongside an active SMA; an SLA only comes into play where we run the environment for you.
/ Support levels
Support at the level that fits you
Within an SSA we work with three levels. They differ in how wide the support window is and in how quickly we start the analysis of a report.
Essential
Support during office hours through our ticket system and by phone, upgrade guidance, security incident handling, proactive monitoring and an annual service review.
Professional
Everything in Essential, with a wider support window and shorter lead times for starting the analysis.
Enterprise
Everything in Professional, with around-the-clock support, priority escalation and joint incident coordination for critical incidents.
We classify reports by priority, from critical to low. The associated lead times, priority classes and rates are agreed per situation — get in touch for the current terms.
/ Next step
Interested in what Epistola can do for your product?
Schedule a call and ask us any of your questions.